Creating Stakeholder Map: Visualise who and how people relate to your business

Have you illustrated who are in your business and how they are related each other at a glance? 😃

Stakeholder map is one of the well-known tools used in service design. 🧰 It helps show who are involved in your business and how they are connected. 🧑‍🤝‍🧑

This set of worksheets consist of 5 pages:

1. an example of stakeholder map for cafe businesses
2. ... and an example with some findings and comments to the map
3. a how-to-draw instruction for your stakeholder map
4. an example of job titles for food business
5. a blank template of people for map creation (appendix)

The map can highlight those who are more visible in your business and whose tasks are possibly concentrated 🌟, and also helps see who/which points are the key in the service delivery processes. 🗝️

Unlike the worksheet to draw customer journey maps which has a blank template, this set needs illustrated from zero by creators 🎨, so the final form can be very flexible. ☺️🖌️

This is because who are stakeholders in the business and how they are categorised will be much various and different by service. 🌈😊

Instead, 4) an example of job titles for food business and 5) a blank template of people for map creation is included ☺️. They can be cut out from the paper ✂️ and tried for arrangement on your desk 📝, which may be easier to make changes on how they relate and add/reduce the elements. 🙌

After finishing presenting the all of your stakeholders and fitting them in a sheet 📃, you can classify people by relationship and add your comments as what you found and noticed. 😊

Once illustrated, the map may look simple 🍀; yet the power of the visualisation will surprise you! ☺️